Position: Service Engineer

Qualification : Diploma/ BE/ BTech - Electronics/Electrical/Mechanical

Year of Experience : 3 to 8 years

Male/Female : Male

No of Position : 2

Job Description :
Service Process Management
Oversee the repair and maintenance operations to ensure adherence to service quality standards.

Operations Management
Monitor and manage inventory levels, including spare parts and tools, to ensure uninterrupted operations.
Ensure that all equipment and tools are maintained in positive working condition.

Customer Satisfaction
Monitor customer feedback and satisfaction levels through surveys and direct communication.
Ensure that all customer inquiries and concerns are addressed promptly and effectively.

Compliance and Safety
Conduct regular audits to ensure compliance with safety protocols and regulatory requirements.
Ensure that all service processes and operations comply with company policies.

Reporting and Analysis
Prepare and present monthly/quarterly reports on service performance, customer satisfaction.




Analyze service data to identify trends, areas of improvement, and opportunities for growth.
Develop action plans based on data insights to enhance service quality and operational efficiency.

Strategic Planning and Execution
Participate in the development of strategic plans for service operations.
Implement strategic initiatives and monitor their impact on service operations and customer satisfaction.
Collaborate with senior management to align service center goals with overall company objectives
Identify and implement process improvements to enhance service delivery.
Ensure timely resolution of customer complaints and service issues.
Onsite battery rectification support for customers.

Skills:
Must be from Battery Background.
3 -8 Years of Experience in Battery Assembly.
Prior experience in customer service.
Excellent communication, interpersonal and leadership skills.
Positive planning and organization ski

📌 Service Engineer Raipur
🏢 Clean Electric
📍 Raipur