Front Desk Manager — Job Description

Position: Front Desk Manager
Department: Front Office / Guest Relations
Location: Kohka Lake Adventure Camp, near Pench National Park, Seoni, Madhya Pradesh
Employment Type: Full time

About the Role

Kohka Lake Adventure Camp is looking for a Front Desk Manager who can manage the complete front-office operation and ensure an excellent guest experience from booking to check-out.

Key Responsibilities
Manage daily front-desk and reception operations.
Supervise reception staff and prepare duty/shift rosters.
Handle guest check-in and check-out.
Manage room, camping and activity reservations.
Coordinate with housekeeping, restaurant and adventure-activity teams.
Handle guest queries, complaints and service recovery professionally.
Manage billing, POS, cash collection and daily front-office closing.
Coordinate activity bookings such as boating, kayaking and adventure activities.
Maintain accurate guest records and reservation information.
Coordinate OTA/online bookings and avoid overbooking.
Upsell rooms,



restaurant packages and adventure activities.
Monitor guest feedback and improve service quality.
Prepare daily occupancy, revenue and guest reports for management.
Ensure front-office SOPs, safety procedures and guest policies are followed.

Candidate Requirements
Experience: 0–4 years in hotel/resort front office; supervisory experience preferred.
Good communication skills in Hindi and English.
Solid customer-service and problem-solving skills.
Comfortable with computers, POS and hotel/reservation software.
Good knowledge of billing, cash handling and basic reporting.
Ability to manage staff and work under pressure.
Professional, well-groomed and guest-friendly personality.
Hospitality/resort experience preferred.

Working Style

The candidate should be comfortable working in a resort/adventure-camp environment, including weekends and holidays. Adaptable shift availability is required.

📌 Front Desk Manager Khawasa (India)
🏢 Kohka Lake Adventure Camp
📍 India