The Opportunity

As the Senior Manager – ServiceNow Engineering, you will oversee the development, and day-to-day operations of ServiceNow as a key enterprise platform at Providence. You will play a pivotal role in advancing digital transformation, promoting innovation, and ensuring the delivery of effective, modern solutions for caregivers and internal stakeholders. This position requires robust technical expertise, strategic thinking, and effective leadership to build and nurture high-performing teams and deliver impactful, transformative results.

Key Responsibilites
Strategic Leadership
Develop and execute the strategic vision for ServiceNow support capabilities, services, and solutions.
Align cross-functional teams and initiatives under a unified vision and approach for ServiceNow and related platforms.
Collaborate with senior leadership to identify integration opportunities across business units and drive digital transformation.
Operational Excellence
Oversee the design, development, and deployment of scalable ServiceNow capabilities, services, and solutions.




Ensure reliability, security, and performance of ServiceNow solutions, enabling seamless integration with existing systems.
Lead Agile teams to deliver solutions for complex use-cases, focusing on user experience and successful adoption.
Project & Program Management
Manage multiple ServiceNow projects, ensuring delivery on time, within scope, and within budget.
Establish explicit project goals, timelines, and deliverables, while effectively communicating progress to stakeholders.
Ensure all ServiceNow solutions comply with relevant regulations and standards.
Team Development & People Leadership
Guide, mentor, and grow a high-performing team of ServiceNow engineers and product managers.
Foster a collaborative, innovative, and inclusive team environment that encourages continuous learning and improvement.
Provide coaching, feedback, and career development for team members.
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📌 Servicenow Practice Manager Bengaluru (India)
🏢 PROVIDENCE GLOBAL CENTER
📍 India