Key Responsibilities
Manage and coordinate day-to-day operational activities.
Monitor workflow to ensure timely completion of tasks and projects.
Coordinate with internal departments, vendors, and customers to ensure smooth operations.
Prepare and maintain operational reports, MIS, and documentation.
Ensure compliance with company policies, procedures, and quality standards.
Identify operational issues and recommend process improvements.
Monitor key performance indicators (KPIs) and prepare performance reports.
Handle customer escalations and coordinate resolutions with relevant teams.
Support budgeting, cost control, and resource planning initiatives.
Assist management with operational planning and execution of strategic initiatives.
Ability to work independently as well as part of a team.

Required Qualifications
Bachelor's degree in Business Administration, Operations Management, Commerce, or a related field.
Min 2–5 years of experience in operations, administration, or a similar role.




Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Experience with ERP/CRM systems is an advantage.

Required Skills
Robust organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Analytical and problem-solving skills.
Attention to detail and accuracy.
Time management and prioritization skills.
Ability to work independently and collaboratively in a team setting.
Basic knowledge of data analysis and reporting.

Key Performance Indicators (KPIs)
Timely completion of operational tasks.
Process efficiency and productivity improvements.
Accuracy of reports and documentation.
Customer satisfaction and issue resolution.
Compliance with operational standards and policies.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Operations Executive Kolkata (India)
🏢 INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION
📍 India