Key Roles & Responsibilities
Billing & Invoicing
Manage end-to-end billing operations for Satcom services including VSAT, Starlink, Maritime, IoT and DID.
Generate accurate and timely invoices using IBIS, Zoho Books and other ERP/billing systems.
Validate usage, plan rates, pro-rata charges, discounts and other billing parameters.
Ensure billing is completed within defined timelines and agreed customer terms.
Monitor billing accuracy and minimize billing errors and revenue leakage.
Vendor Payouts & Settlements
Manage monthly/quarterly vendor and partner payout processes.
Validate vendor invoices against usage, contracts, pricing and billing records.
Ensure accurate and timely vendor settlements.
Identify and resolve discrepancies in vendor invoices and commercial terms.
Reconciliation & Revenue Assurance
Perform monthly reconciliation of IBIS usage, customer billing, vendor invoices and Zoho Books/ERP records.
Identify billing gaps, duplicate billing, missed revenue and incorrect charges.
Monitor Accounts Receivable (AR),



customer balances and Statement of Accounts (SOA).
Drive revenue assurance initiatives to prevent leakage and improve billing accuracy.
Customer Billing Queries & Disputes
Handle and resolve customer billing queries and disputes within defined SLAs.
Coordinate with Sales, Customer Support, Operations, Vendors and Delivery/Logistics to resolve billing issues.
Review and recommend credit notes, adjustments and corrections where applicable.
Ensure timely closure and proper documentation of customer complaints.
Compliance & Governance
Ensure billing processes comply with GST, contractual and commercial requirements.
Maintain proper billing records, audit trails and supporting documentation.
Develop, maintain and implement billing SOPs and process controls.
Support internal and external audits related to billing and revenue.
Team Management
Lead, supervise and develop the billing team.

📌 Billing Manager Mumbai
🏢 Station Satcom
📍 Mumbai