Mandatory
Hands-on experience configuring, maintaining, or supporting Planisware Enterprise/P66/OPX2 modules.
5+ Years of hands-on JavaScript coding/scripting experience for application logic, rule configurations, and support troubleshooting within Planisware or complex enterprise web platforms.
5+ Years of dedicated experience managing Incident, Problem, and Order Management workflows under strict SLA constraints.
Demonstrated experience acting as the primary SPOC for Product Managers, Business Stakeholders, and L3/Development teams.

Secondary Skill Preferences
4+ Years of Oracle DB experience (query writing, schema structure analysis, backend data validation).
3+ Years of Apache Web Server experience (server configuration, log parsing, application server support).

Key Responsibilities
Serve as the dedicated Single Point of Contact (SPOC) for Planisware Product Management, Business Owners, and key end-users.
Bridge the gap between business requirement discussions and technical support operations.
Facilitate regular operational alignment meetings,



intake updates, and business feedback sessions.
Lead end-to-end L2 support, taking direct ownership of incoming incidents, problem reports, and order management tickets.
Perform initial triage, root-cause analysis (RCA), impact assessment, and technical resolution within defined SLA windows.
Own end-to-end delivery responsibility for ticket lifecycles, ensuring seamless escalation to L3 technical or product teams when complex core updates are needed.
Track support ticket queues, maintain strict SLA discipline, and lead cross-functional coordination with infrastructure, database, and application support groups.
Debug, troubleshoot, and fix JavaScript code and rule scripts embedded within the Planisware application suite.
Maintain a explicit understanding of Planisware sub-module configurations and data flows connecting to upstream and downstream enterprise business applications.
Perform system

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🏢 ALOIS Solutions
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