\Working Days:\ 6 Days a Week (Saturday & Sunday Working)
\Salary:\ Up to ₹25,000 per month
About the Role
Artfills is looking for a \target-oriented Assistant Team Leader – Customer Support\ to manage a team of 3–4 members and drive smooth class booking operations.
Key Responsibilities
* Manage and guide a team of 3–4 Customer Support Executives.
Drive \daily class bookings and team targets\*.
* Monitor calls, follow-ups, bookings and team performance.
Track MIS/data and make \data-driven decisions\* to improve conversions.
* Handle customer escalations and ensure timely resolution.
* Coordinate with internal teams for smooth class scheduling and bookings.
* Coach team members and ensure achievement of individual and team targets.
Requirements
\Bachelor’s degree in any discipline.\*
* 2+ years of experience in Customer Support, Customer Success, Inside Sales or similar roles.
Experience managing a \3–4 member team\*.
* Excellent communication and follow-up skills.
* Target and result-oriented approach.
* Robust analytical and data-handling skills.
* Valuable knowledge of Excel/Google Sheets.
* EdTech experience will be an added advantage.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Cell phone reimbursement
Adaptable schedule
Internet reimbursement
Provident Fund
Work Location: In person
📌 Assistant Team Leader – Customer Support Nashik
🏢 Artfills online Learing Private
📍 Nashik
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