Design and develop solutions across the ServiceNow AI Platform
Configure core capabilities (e.g ITSM, CSM, Now Assist, Employee Center, ITOM)
Build reusable, scalable components using out of the box functionality
Minimise customisation and avoid introducing technical debt
Support integrations and automation changes
Creating and maintaining automated workflows using Flow Designer. Create and maintain scripts, business rules, UI policies.
Create and maintain technical knowledge documentation to support platform operations
Working with stakeholders to gather requirements and translate them into technical solutions.
Coordinate delivery with requesters and technical teams for testing, deployment, and follow-up of sprint items.
Provide adhoc day-to-day ServiceNow operational support and maintain timely response handling for incidents and requests.
Attend weekly Daily Stand Ups, GCAB, Sprint Planning and other team meetings
Ensure all changes are properly raised through the change-management process




Ensure the ServiceNow platform is reviewed and planned for upgrade to the latest supported release, including impact assessment, testing, deployment coordination, and post-upgrade validation.
Work collaboratively as a team, maintain mutual respect, and support colleagues to deliver a positive and professional working workplace

Qualifications:
Must have skills:
3+ years hands on experience as a ServiceNow Administrator in a production enterprise setting:
Certified ServiceNow System Administrator with current certification
Robust end to end knowledge of the ServiceNow platform including architecture, core tables, best practices and platform limitations
Solid experience with ITSM modules including Incident, Problem, Change, Request Management and Service Catalog
Experience gathering, analyzing and translating business and technical requirements into well designed ServiceNow solutions
Understanding of Agile delivery and experience work

📌 Engineer Servicenow Administrator Pune
🏢 Nielseniq
📍 Pune