Customer Support Executive | Freshers Welcome
Location

Ahmedabad (Work from Office)

Experience

Freshers | 6 Months - 2 Years

Employment Type

Full time

Salary

Up to ₹3 LPA

About the Role

Key Responsibilities
Provide accurate information about company products, services, and processes.
Resolve customer issues professionally while ensuring a positive support experience.
Maintain timely follow-ups for pending customer requests and issue resolution.
Escalate complex technical or service-related issues to the appropriate internal teams.
Record customer interactions, feedback, and issue history in CRM software.
Coordinate with Sales, Technical Support, and Product teams for faster issue resolution.
Maintain high customer satisfaction by delivering prompt and effective support.
Follow company support processes, quality standards, and service-level agreements (SLAs).
Utilize AI-powered tools and digital platforms to improve productivity and customer experience.

Required Skills:
Freshers are welcome to apply.




6 months to 2 years of experience in Customer Support, Customer Service, Client Support, or Customer Success is an added advantage.
Excellent verbal and written English communication skills.
Strong listening, problem-solving, and interpersonal skills.
Positive attitude with patience and empathy toward customers.
Basic computer knowledge and proficiency in MS Office.
Ability to multitask and work in a fast-paced workplace.
Solid teamwork and coordination skills.

Preferred Skills
Basic knowledge of CRM software such as Zoho CRM, HubSpot, Salesforce, Freshdesk, Zendesk, or similar platforms.
Familiarity with customer support tools, ticketing systems, and helpdesk software.
Basic understanding of AI tools such as ChatGPT, Gemini, Claude, or other productivity platforms.
Experience supporting SaaS, IT, or software-based products is an added advantage.

What We're Looking For
Customer-focused mindset with a passion for

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