Experience
3+ years

Location
Delhi Airport

Scope of Work - 24×7 In office KIOSK Support (Blended L1/L2)

Objective

Provide uninterrupted 24×7 in office operational and technical support for all deployed KIOSKs to ensure system availability meets or exceeds the committed 99% SLA.

The blended engineer team will handle first-line (L1) and second line (L2) responsibilities, including monitoring, troubleshooting, preventive maintenance, and coordination with backend/product support teams for resolution of escalated incidents.

Roles & Responsibilities

A. Operational & Frontline Duties (L1 Functions)

Task Category

Scope / Description

Incident Monitoring & Response
Continuous monitoring of kiosk hardware, software, and peripherals.
Respond to alerts, alarms, or user complaints.
Perform first-level diagnosis and initiate recovery (reboot, reseat peripherals, check cables).

Operational Checks

Preventive Maintenance
Daily/weekly cleaning of PP Scanner, FP Scanner, camera lens, touch screen.
Maintain PM checklists and logs.




Verify firmware/software versions upon request.

Peripheral Management
Inspect and reseat devices such as FP scanners, biometric readers, card dispensers, printers, etc.

Incident Logging
Record all incidents in the customer ticketing system with timestamps, error codes, and actions taken.
Escalate unresolved cases to backend / L3 support.

Customer Interface
Liaise with airport / operations staff during incidents.
Provide status updates during fault handling.

B. Technical & Diagnostic Duties (L2 Functions)

Task Category

Scope / Description

Technical Diagnostics
Review service logs and perform controlled restarts.

Software & Patch Deployment
Coordinate with L3/product teams for version upgrades.

Database & Service Validation
Validate local database sync, background services, and connectivity to backend servers.

Network & Connectivity
Perform ping/traceroute checks.
Escalate WAN/LAN issues outside kiosk scope

📌 Technical Support Engineer Delhi
🏢 RENOVISION AUTOMATION SERVICES PVT.LTD
📍 Delhi