Responsibilities:
Handle inbound calls from Blinkit delivery partners (riders).
Resolve rider queries related to:
Order assignment and delivery status
Payment and incentive-related issues
App login and technical problems
Address and navigation issues
Order cancellation and return-related concerns
Delivery partner account-related queries
Emergency/SOS and delivery-related issues
Provide accurate information and appropriate solutions to riders.
Escalate unresolved issues to the concerned team or supervisor.
Maintain accurate records of rider interactions and complaints.
Follow defined processes, SOPs and quality guidelines.
Achieve assigned productivity, quality and customer-service targets.

Eligibility
Minimum 12th Pass / Graduate.
Good Hindi and English communication skills.
Basic computer knowledge and typing skills.




Positive problem-solving and customer-handling skills.
Comfortable working in rotational shifts.

Key Skills
Good Communication Skills
Customer Handling
Problem Solving
Active Listening
Multitasking
Basic Computer Knowledge
Ability to work under pressure

Job Details
Job Type: Full Time
Process: Voice Process
Work Mode: Work From Office
Working Days: 6 Days
Week Off: 1 Rotational Week Off
Shifts: Rotational Shifts, including weekends/night shifts as per business requirement
Gender: Male & Female both can apply

Pay: ₹17,000.00 - ₹20,000.00 per month

Advantages:
Adaptable schedule
Provident Fund

Work Location: In person

📌 Blinkit Rider Support Lucknow
🏢 Eternity Digi Infotech
📍 Lucknow