Build & mentor team of QA managers & analysts. Define & maintain quality management framework across all e-commerce BPO processes. Oversee QA strategies, audits & pip's. Conduct root cause analysis for quality failures & implement corrective actions.
Required Candidate profile
18 yrs exp in BPO industry. with 12+ yrs in transactional quality in e-commerce BPO or voice process. Exp in SLA, KPI management in Voice process quality. Exp in data analysis, reporting & insights.
📌 General Manager Quality Chennai (India)
🏢 Ziphertech
📍 India
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