Your Role:
We are looking for a detail-oriented Non-Voice Customer Support Executive - Webform CSR to manage customer queries and service requests received through webforms and other written support channels. The role requires solid written communication, problem-solving ability, and a customer-first mindset to ensure timely and accurate resolution of customer concerns.

In this role you will play a key role in:
Review customer concerns carefully and provide transparent, accurate, and professional written responses.
Ensure all tickets and webform requests are acknowledged and resolved within defined turnaround time.
Coordinate with internal teams for issue resolution and follow up until closure.
Maintain accurate records of customer interactions, resolutions, and escalations in the system.
Identify recurring customer issues and highlight trends to the team lead or supervisor.
Follow process guidelines, quality standards, and compliance requirements while handling cases.
Escalate complex or unresolved issues to the appropriate team as per defined process.




Support customer satisfaction by delivering timely and effective service.

YOUR PROFILE:
Required Qualifications:
1 to 3 years of experience in non-voice customer support, customer service, or web-based support operations.
Graduate in any discipline; additional certification in customer service is an advantage.
Strong written English communication skills with good grammar and clarity.
Good typing speed and accuracy.
Ability to understand customer concerns and provide appropriate resolutions.
Strong attention to detail and ability to manage multiple cases simultaneously.
Willingness to work in rotational shifts, if required.

Preferred Skills:
Ability to draft qualified and empathetic written responses.
Strong analytical and problem-solving skills.
Good time management and prioritization ability.
Customer-focused attitude with a process-driven approach.
Ability to work independen

📌 Non Voice Customer Support Executive Kolkata
🏢 Capgemini Sogeti
📍 Kolkata