Job description:

Job Description

Experience- 7 to 12 Years

Key Responsibilities
Lead and manage
Major Incidents (P1/P2)
across IT and telecom environments.
Own the
end-to-end incident lifecycle
: detection, triage, escalation, resolution, and closure.Coordinate bridge calls and war rooms with application, infrastructure, and vendor teams.
Manage incidents impacting
BSS systems
preferably Front End Portals, CRM - Salesforce, Integration - Tibco, Billing -E// , SAP and OSS/networks.
Provide timely and accurate
stakeholder communications
(status updates, outage notifications).
Drive
Root Cause Analysis (RCA)
and post-incident reviews.
Identify recurring issues and work with Problem and Change Management teams.
Track and report KPIs:
MTTR, SLA compliance, incident trends
.
Required Skills
Solid knowledge of
telecom BSS platforms
.
Solid knowledge of Cloud Technologies AWS and Azure.
Hands-on experience with
ITIL Incident and Problem and Change Management
.
Familiarity with monitoring and ticketing tools (ServiceNow, Elastic, OpsRamp, NewRelic etc.).
Excellent communication, leadership, and crisis management skills.

📌 Mim With Mandatory Telecom Experience 7 To 12 Years Pune Division
🏢 Wipro
📍 Pune