About the Role

We are looking for a Customer Support Executive who is passionate about helping customers and delivering exceptional support experiences. In this role, you will assist customers using Com.Bot's AI-powered WhatsApp Automation, CRM, and SaaS solutions by resolving queries, providing product guidance, and ensuring they receive the best possible experience.

As a part of our Customer Support team, you will work closely with customers as well as internal product and technical teams to resolve issues efficiently and build long-term customer satisfaction.

Responsibilities
Develop a thorough understanding of Com.Bot's AI, CRM, and automation solutions to provide accurate support.
Guide customers through product features, setup, and best practices.
Create and maintain support documentation, FAQs, and knowledge base articles.
Coordinate with the product and technical teams to resolve complex customer issues.
Ensure timely follow-ups and maintain excellent customer communication.
Maintain accurate customer interactions and support tickets in the CRM.




Work towards achieving high customer satisfaction and retention.

Qualifications
Excellent written and verbal communication skills in English.
Good communication skills in Hindi are preferred.
Quick learner with the ability to understand technical products.
Strong problem-solving skills with a customer-first mindset.
Ability to work independently and as part of a team in a fast-paced environment.
Experience with CRM software or SaaS products is an advantage.

What We Offer
Competitive salary with performance-based incentives.
Chance to work in a rapid-growing AI & SaaS company.
Complete product training and ongoing mentorship.
Supportive and collaborative work environment.
Career growth opportunities within the organization.
Direct exposure to experienced leadership and cutting-edge technology.

Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹30,000.00 per month

Benefits

📌 Customer Support Executive Surat
🏢 Com.Bot
📍 Surat