Position: Customer Support Executive
Location: Chennai
Department: Customer Service / Operations
Employment Type: Full time

Job Summary

Key Responsibilities
Handle customer inquiries, complaints, and service requests in a professional and timely manner.
Provide accurate information regarding products, services, offers, and company policies.
Maintain proper records of customer interactions and follow-up activities.
Coordinate with internal departments to resolve customer concerns effectively.
Ensure high levels of customer satisfaction and service quality.
Follow up with customers to ensure issue resolution.
Prepare and maintain daily, weekly, and monthly customer service reports.
Escalate complex issues to the concerned team when required.
Maintain professionalism and positive customer relationships at all times.

Required Skills & Qualifications
Any Graduate or Diploma holder.




Excellent verbal and written communication skills in English.
Good interpersonal and customer-handling skills.
Ability to work in a fast-paced environment.
Basic knowledge of MS Office (Excel, Word, Outlook).
Solid problem-solving and multitasking abilities.
Positive attitude and customer-centric approach.

Preferred Skills
Ability to communicate in Hindi will be an added advantage.
Experience in customer support, call center, hospitality, retail, or service industry preferred.
Knowledge of CRM software is an added advantage

Pay: ₹18,000.00 - ₹35,000.00 per month

Advantages:
Food provided
Health insurance
Leave encashment
Life insurance
Paid time off
Provident Fund

Education:
Bachelor's (required)

Language:
English (required)

Work Location: In person

📌 Customer Care Executive Chetpet
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