About Company - Hopup Amritsar is the city’s largest indoor-outdoor adventure and entertainment arena, located on Grand Trunk Road near Haveli, Jandiala Guru. It features a massive trampoline park, go-karting track, VR gaming zone, bowling alley, and an in office cafe. Hopup aims to create memorable moments for customers through excellent service, a vibrant atmosphere, and high standards of safety and cleanliness. With a focus on customer satisfaction and continuous innovation, Hopup Amritsar strives to be one of the leading entertainment destinations in the city.

Job Title:
Floor Supervisor

Location:
Amritsar

Experience - Freshers to Experienced

Roles and Responsibilities
Supervise and manage daily floor operations to ensure smooth functioning of the gaming zone.
Ensure excellent customer service and promptly address customer queries and concerns.
Monitor gaming equipment and report any technical issues or maintenance requirements.
Coordinate and guide floor staff to ensure efficient service and task completion.




Ensure all safety procedures and company policies are followed by staff and customers.
Handle customer complaints and resolve issues in a professional and timely manner.
Monitor crowd management and maintain a protected and enjoyable environment for guests.
Prepare daily reports and assist management in achieving operational and customer satisfaction goals.

Skills
Good communication and interpersonal skills.
Solid leadership and team management abilities.
Ability to handle customers professionally and resolve complaints effectively.
Basic computer knowledge and familiarity with billing
Valuable problem-solving and decision-making skills.
Strong organizational and time management skills.
Willingness to work adaptable shifts, weekends, and holidays.
Prior experience in hospitality, retail, entertainment, or gaming operations will be an added advantage.

Qualification - Graduation

Salary Range - 20K - 28K

Job type - Full time

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