Lead Fraud & Claims Operations Representative
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About this role:
Wells Fargo is seeking a Lead Fraud & Claims Operations Representative to be part of our Detection Operations group.
Key Responsibilities

Operational Leadership & Team Support
Provide day-to-day work leadership, guidance, and mentorship to DTFR analysts handling fraud alerts, claims, and investigations
Support overall team performance, productivity, and quality outcomes across fraud detection and claims operations
Act as a point of contact for escalations and assist team members in resolving complex or high-risk cases

Fraud Detection & Investigations
Oversee and handle complex fraud alerts and investigations involving high-risk and high-value transactions across:
Debit and Credit Cards
Check Fraud
Online/Digital Banking transactions
Perform and guide end-to-end investigations, including transaction analysis, customer profile reviews, and fraud pattern identification
Ensure appropriate alerts handling, escalation, and decisioning in line with risk appetite





KYC/AML & Regulatory Compliance
Ensure adherence to US banking regulations (e.g., Regulation E, AML, KYC guidelines)
Support customer due diligence (CDD/EDD) and ensure compliance with internal risk policies
Identify and escalate suspicious activity trends and potential regulatory risks

Process Improvement & Risk Control
Proactively identify control gaps, process inefficiencies, and emerging fraud trends
Recommend and support implementation of process improvements, tools, and automation
Contribute to remediation of control deficiencies in processes, systems, and decision frameworks

Stakeholder Collaboration & Reporting
Collaborate with cross-functional teams including Risk, Compliance, Operations, and Product teams
Support preparation and delivery of fraud reporting, insights, and MIS for management review
Provide inputs to strengthen fraud strategies and detection capabilities

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📌 Lead Fraud Serilingampalle M (Serilingampalle (M))
🏢 Wells Fargo
📍 Serilingampalle (M)