We're looking for a
Product Support Specialist:This role isOffice Based, Hyderabad Office

Product Support Engineer (L1) | Night Shift - US EST/+ PST | Hyderabad

In this role you will
Ensure proper, timely, and ongoing follow-up on assigned cases to ensure service level agreements (SLA) are met and client satisfaction is high (CSAT).
Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time bound resolution in line with customer expectations.
Where necessary, time bound engagement of next level support with proper triage and case documentation.
Active engagement with Knowledge base and forums utilizing help channels/resources.
Consistently deliver aligning with set goals and beyond
Collaborate with team members from all around the world.
Consideration of privacy and security obligation

You've got what it takes if you have
Hands-on experience working on and debugging issues with access management, Single-Sign-On, etc.
Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc.




Highly organized with understanding of processes, SLA's and tools used in product support ecosystem.
Superior written and verbal communication skills.
Customer centric mindset, with passion for helping customers and providing excellent customer service.
Positive Attitude with ability to thinking out of the box.
Patient, Organized, Composed and Positive Listener, thoughtfully responding to any situation.
Strong analytical and problem-solving skills.
Robust team player promoting and influencing positive team spirit towards inclusive success.
The role requires working in 24x7 setting (mostly US shifts)

LI-Onsite

Our Culture:
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now - is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone - anywhere - to learn, grow and adv

📌 Product Support Specialist Hyderabad (India)
🏢 Cornerstone OnDemand
📍 India