Responsibilities and Duties
Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Qualifications and Skills
Graduate from any stream.
E-commerce background is preferred.
Excellent writing communication required. Productive writing skills are required.
Portuguese language is a must and should be proficient (read & write)
MS Office
Basic System Navigation Skills
Customer Focus and Being Attentive
Basic Tech Support Skill
Trouble shooting
Positive reasoning and analytical skills
Active listening skills
Ability to comprehend the customer requirement well