Team Lead - Quality:
Date: Jul 17, 2026
Location:
Bangalore, KA, IN
Requisition ID: 22373
Description:
Company Profile
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients
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OperationalLeads a team of 12- 20 Associates - Quality Auditor and motivates them to achieve the team’ SLA
First level escalation point of contact for the local BU/Global Team
Responsible for the project execution, monitoring KPIs and Target compliance
Leads the team in ensuring compliance to provisions/commitments as stipulated in the Client Service
Monitor the team performance and provide regularly updates for specific KPIs, ensuring workload compliance and Develop and share knowledge with the team
Oversees effective resource allocation to meet both productivity and quality metrics
Documents issues as needed and ensures adherence to policy and procedures
Follow standard practices and business procedures.
Performs ad hoc data analysis and participates on various process improvement as needed.
Validation and QA/QC - Perform validation checks for operational processes and data inputs/outputs.
Responsible for complying the internal

📌 Team Lead Bengaluru
🏢 Firstsource Healthcare
📍 Bengaluru