About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a versatile, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate current possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.:
Global Command Center (GCC) Site Reliability Engineer

Position Summary

Key Responsibilities

Reliability & Service Availability
Ensure platform availability, performance, and service health within established SLAs and SLOs.
Identify service degradation trends and proactively address reliability risks.
Drive operational improvements to reduce incidents and improve system resiliency.
Establish and track reliability metrics, KPIs, and service health indicators.
Develop preventative measures to reduce future service disruptions.

Observability & Monitoring




Configure and maintain monitoring platforms including:
AppDynamics
Dynatrace
Datadog
Splunk
Azure Monitor
Google Cloud Operations
ServiceNow Event Management
Develop dashboards, alerts, and health monitoring solutions.
Reduce alert fatigue through alert tuning and optimization.

Automation & Engineering
Automate operational processes and repetitive tasks.
Develop scripts and tooling using:
PowerShell
Python
Bash
APIs
Improve operational efficiency through self-healing and automated remediation capabilities.
Support infrastructure-as-code and reliability engineering initiatives.

Operational Readiness
Participate in Operational Readiness Reviews (ORR).
Validate monitoring, alerting, runbooks, and support procedures prior to production go-live.
Ensure escalation paths and support models are documented and operational.

Cloud & Infrastructure Support
Support hy

📌 Site Reliability Engineer Shift Manager Chennai (India)
🏢 NCR
📍 India