Should also have the capability of doing the onsite / off site customer trainings on said products effectively.
Responsible for supporting customers through in office activities such as installation, OQ, PM maintenance and repair hardware, software products as well as operating systems.

Note#:

Preferably LC, GC, HSS and GC valves handling Guy and Hiring can be both internal /External

Responsible for supporting customers through in office activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

Installs and optimizes hardware/software/network products and configurations at customer sites.

Diagnoses and resolves product performance problems.

Performs maintenance and repair services.

Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.





Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.

Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D; to provide solutions to customers.

May have knowledge of third-party products.

May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

May train other field engineers or customers.

May calibrate equipment in office for large volume customers.

May qualify leads.

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
Qualifications:
Bachelor's or Master's Degree or equivalent.

Post-graduate, certification

📌 Field Service Engineer Chennai
🏢 Agilent Technologies India .
📍 Chennai