Summary of the Role:
To provide service and support to Customers and Commercial Division and be a link between Internal and external customers. To perform and support supply chain operations for fulfilment of customer requirements and cost optimization efforts.

Responsibilities / Accountabilities:
Communication

To execute this area of responsibility, the role is expected to coordinate among internal & external stakeholders to provide quality service to customers. Some activities and areas where the incumbent needs to contribute:
They will coordinate and facilitate communication between the different GBU's and provide a singular response to the customer.
Providing effective response to Customer orders, enquiries, problems to ensure complete Customer Satisfaction
Creating and maintaining customer, sales, and other departmental links to promote co-operation, qualified communication and positive customer service.
Inform the manager of problems which could have impacts on the department, Customers or the Organization.




Keep internal customers informed on all the developments for smooth running of business.
Lead on continuously improving customer delight and value addition to Lubrizol.
Order Processing

To execute this area of responsibility, the role is expected to
Receiving purchase orders from customers, processing local sales orders into the system. For import orders inform global counter parts as per sourcing location.
Provide Order confirmation and material availability date to customers.
Give necessary feedback on the progress to both internal and external customers. Keep track of and when necessary expedite orders through the supply chain.
Sending samples to customers as per request from commercial team
Co-ordinate with the commercial team to maintain the inventory and work with plant /sample warehouse team to ensure timely delivery.
Invoicing: Ensure all goods shipped in a given month are invoiced in the same month (Subject to change)

📌 Graduate Trainees 1 1 1 Pune (India)
🏢 Lubrizol
📍 India