Collection & Recovery
Monitor EMI collections and overdue accounts.
Follow up with customers for timely repayments.
Prepare collection strategies to reduce delinquency.
Coordinate with collection executives and field staff for recovery.
Handle customer disputes related to repayment.
Negotiate repayment plans with delinquent customers where appropriate.
Initiate legal recovery procedures in coordination with the legal department when necessary.
Ensure compliance with fair collection practices and regulatory guidelines.
Loan Approval
Assess customer eligibility based on income, repayment capacity, credit history, and company policy.
Conduct credit appraisal and recommend approval or rejection.
Verify KYC documents, residence proof, employment/business details, and other supporting documents.
Coordinate field investigations and tele-verification wherever required.
Ensure compliance with RBI guidelines and internal credit policies.
Maintain accurate credit approval records.