Location: Arena Animation - Kankurgachi, Kolkata
Type: Full time | In office
About the Role
This role serves as the first point of contact for prospective students and plays a key role in converting enquiries into admissions through effective communication and consistent follow-ups.
Key Responsibilities
Telecalling & Lead Management
Handle inbound and outbound calls professionally.
Contact prospective students generated through digital marketing, walk-ins, referrals, events, and other lead sources.
Qualify leads by understanding the student's educational background, interests, and career aspirations.
Schedule counselling appointments and encourage walk-ins.
Maintain regular follow-ups until admission or closure.
Update lead status and follow-up activities accurately in the CRM.
Student Counselling
Counsel prospective students and parents regarding Arena Animation courses, curriculum, certifications, placements, and career opportunities.
Explain course features, fee structures, payment plans,
and batch schedules.
Address queries and objections confidently while providing appropriate solutions.
Assist Senior Counsellors during admission discussions and documentation.
Ensure a positive counselling experience for every prospective student.
Admissions Support
Assist in completing admission formalities and document collection.
Coordinate with the academic and administrative teams for student onboarding.
Maintain enquiry records, admission registers, and student databases.
Support admission drives, seminars, workshops, and promotional events.
Customer Relationship Management
Build solid relationships with prospective students and parents.
Collect feedback from enquiries and communicate recurring concerns to the management.
Maintain professionalism and confidentiality in all student interactions.
Reporting & Coordination
Submit daily calling reports and follow-up reports