Department Responsibility- Co-ordinate with sales units India from order receipt to execution.- Communication and coordination with Process Team and SU India on technical requirements.- Order booking into system (following all processes for approval)- Generate and release order acknowledgement to SU India. Release order to production.- BIS and End Customer Registration as per Plan- Communication to SU India on status of all orders.- Coordination with production and QA for the “Delivery Precision” for all customer orders- Coordinate with SU India and PU for all dispatches to customers including Logistics.- Coordinate with direct purchase team for raw material requirement for all customer orders.- Coordinate for Customer Surveys and feedback from all customers.- Responsible for documentation of all Customers and follow the proper distribution and dispatches of the documents to the customers and SU Globally- Ensuring the correctness of Customer Order and order acknowledgement. CITP approval / customer clearance, etc. Responsible for record keeping.- Coordinate customer visits.



Coordinate Service & Product related customer complaints.- Follow all statutory requirements of the company.- Customer information / communication to be passed on to all stake holders in plant.- To prepare PTR data for different product Accounts under PU- To develop statistical tools for Monthly/quarterly order analysis for management review- To develop statistical tools for Monthly enquiry analysis- MIS Updating.

EHS Responsibility- Carry out activities to demonstrate EHS leadership and act as a role model.- Work according to Alleima Safety Principles towards the vision of zero harm.- Ensuring all actions in the department are in the direction of achieving the company’s qualitative & quantitative targets.- Ensure the department working & maintaining record as per the ISO 9001, ISO 45001

Required Competencies:
- Alleima Business Understanding- Positive Communication skills to communicate effectiv

📌 Executive Customer Service Support Mehsana (India)
🏢 Alleima
📍 India