Job Requirements:
Bachelor Degree
2+ year experience in Auditing or in legal department involving legal processes or in US eviction Process
3+ years in operations-related roles involving non-voice processes
Responsible for the eviction process, to include working with counsel/Nationwide to file evictions accurately and timely via various portals.
Assist in review and audit of eviction filings and overall demand/eviction process to maintain accuracy.
Monitor progress/ timeline of eviction completion & ensure compliance as per State statutes.
Monitor & update Yardi and eviction portals with details as required
Coordinate with multiple stakeholders to execute/resolve eviction related activities/issues on a daily basis.
Communicate with the quality team and other related stakeholders on process changes & Liaise with US Property Operations Team and/or evictions department/ Local eviction attorneys on compliance process.
Should have very high level of attention to details & preferably possess legal language understanding.
Should be able to identify process gaps and communicate with leads to implement the change
Valuable interpersonal/ communication skills needed to handle multiple channels across with stakeholders.
Should be able to comfortably navigate through recent technology.
Ensure productivity by maintaining files processed/day ratio as per target or as required
Contribute effectively to the monthly closure of tasks within deadlines
Help Your team lead in identifying & improving processes through various optimization initiatives.
Adhere to the Quality Assurance score as determined