Job Description: Application Engineer / Senior Application Engineer - Rock Drilling Tools

Location: Pune

Department: Rock Drilling Tools

Reports To: Contracts and Application Manager

Job Summary

Key Responsibilities

Technical & Application Support
Understand customer requirements and recommend suitable rock drilling tools, products, and technical solutions.
Ensure correct utilization and consumption of drilling tools at customer sites.
Monitor drilling performance, tool life, consumption trends, and drill meterage.
Investigate tool failures, conduct basic failure analysis, and recommend corrective and preventive actions.
Prepare technical performance reports, Daily Progress Reports (DPR), and site visit reports.

Customer Relationship Management
Build and maintain robust working relationships with customers, site teams, and key stakeholders.
Identify prospects to improve product performance, customer satisfaction, and overall site productivity.

Dealer Support




Monitor dealer performance and recommend improvement actions to enhance customer service and business effectiveness.
Competence development of dealer engineers

Planning & Inventory Management
Plan and maintain site inventory to ensure uninterrupted operations and avoid stock-out situations.
Prepare and submit material requirements based on customer forecasts, consumption trends, and contractual commitments.
Review monthly forecasts and align inventory planning with site requirements and business priorities.
Monitor stock levels, conduct inventory reconciliation, and maintain accurate inventory records.
Ensure timely procurement of consumables while maintaining agreed buffer stock levels.
Track order status, dispatch schedules, shipment movement, and delivery timelines.
Coordinate material transfers between warehouses, dealers, and mine sites as required.
Prepare periodic inventory, consumption, forecast, and variance reports for review.

Logistics Coordination
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📌 Application Engineer Pune
🏢 Epiroc
📍 Pune