E-Commerce Operations:
Manage Amazon and Shopify stores on a daily basis.
Monitor new orders and ensure timely order processing.
Coordinate with the fulfilment/supplier team for order processing.
Track pending, shipped, delivered, cancelled and returned orders.
Follow up on delayed or pending orders.
Maintain daily order and sales records.

Order & Return Management:
Monitor customer orders.
Coordinate with the Dispatch team regarding order fulfilment.
Follow up on returns, refunds and RTO cases.
Identify and report order-related issues.
Maintain proper records of customer/order issues.

Cross Functional Team Coordination:
Communicate regularly with the our account manager.
Follow up regarding:
Product listings
Inventory/stock updates
Orders
Returns
Product availability
Current products
Website-related work
Amazon-related activities
Attend online meetings with team whenever required.
Maintain proper notes and action points from meetings.

Product & Listing Management:
Assist in adding and updating products.
Check product titles,



descriptions, images, prices and basic information.
Monitor product availability.
Coordinate for recent product launches.
Help maintain the Tietwin product catalogue.

Sales & Marketplace Monitoring:
Check daily sales and order performance.
Prepare basic daily/weekly reports.
Monitor product performance.
Identify products receiving orders or positive customer response.
Share important observations with management.

Communication & Customer Support:
Handle basic customer queries through the available channels.
Coordinate with the relevant team for customer issues.
Maintain professional communication with suppliers and service providers.
Follow up until issues are resolved.

Online Presence:
Assist in maintaining Tietwin's online presence.
Help update website content/products when required.
Assist with basic social media/product updates.
Coordinate with external teams for w

📌 Jr E Commerce Executive Ahmedabad
🏢 TieTwin
📍 Ahmedabad