What We Offer:
Transportation allowance
Canteen Subsidy
Health Insurance
Tuition Reimbursement
Incentive components campaign wise
Work Life Balance Initiatives
Rewards & Recognition
Internal movement through IJP

What You’ll Be Doing:
Understand the customer’s reason to contact and attempt to provide a solution following the specified guidelines.
Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding a suitable solution.
Gather all required information while working on the customer’s reason to contact and update tickets based on the communication or escalate the same to the concerned department.
Obtain all required information and relay the same to other departments as per the protocol.
Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
Be flexible in an workplace by championing and embracing change.

What We Expect You to Have:




Any stream 12th Standard pass-out / any stream Graduate / Blog Graduate with 18 years of age along with Excellent Oral & Written in English Communication skills can apply.:
Be Flexible in working hours which is a must.
Excellent oral and written communication skills with superior typing speed;
An unerring attention to detail;
The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
Experience working as part of a team-oriented team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.

Job Types: Full time, Permanent

Pay: ₹200,000.00 - ₹400,000.00 per year

Benefits:
Life insurance
Provident Fund

Ability to commute/relocate:
Gandhinagar, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

Location:
Gandhinagar, Gujarat (preferred)

Work Location: In person

📌 International Voice Process Gandhinagar
🏢 Etech Global Services
📍 Gandhinagar