Job Title: Customer Support Specialist
Location: In-Office | Ghaziabad
Company: Bombay Musk
Employment Type: Full time
Industry: Retail / D2C / Fragrance & Lifestyle Products

About Us

Bombay Musk is a growing fragrance and lifestyle brand focused on creating thoughtfully crafted scents and products that elevate everyday moments. Our mission is to deliver high-quality products along with exceptional customer experiences.
As we continue to grow, we are looking for a Customer Service Specialist who enjoys helping people, solving problems, and ensuring every customer interaction feels smooth and memorable.

What You’ll Work On
Responding to customer queries via email, chat, and phone
Assisting customers with orders, returns, exchanges, and product-related questions
Resolving complaints and issues while maintaining a positive and skilled experience
Coordinating with internal teams to ensure smooth order processing and fulfillment
Gathering and reporting customer feedback to help improve products and services




Supporting the team in improving response templates and customer support workflows

What We Expect
Excellent verbal and written communication skills in English and Hindi (additional languages are a plus)
Strong empathy and a customer-first mindset
Ability to manage multiple customer queries efficiently while maintaining quality responses
Basic computer literacy and familiarity with CRM or e-commerce platforms
Prior experience in customer support or e-commerce is preferred
Solid problem-solving ability and the capacity to remain calm under pressure

Who You Are
1–2 years of experience in customer support, call center, or e-commerce support (preferred but not mandatory)
A quick thinker who enjoys solving problems and helping customers
Someone who enjoys improving processes and making systems more efficient
Passionate about creating smooth and thoughtful customer experiences
Willing to go the extra mile to keep customers happy

📌 Customer Support Specialist Vijayapura (India)
🏢 Bombay Musk
📍 India