Position:

Assistant Manager / Manager Client Escalation & Resolution

Place of Posting:

Bengaluru

Reports To:

Senior Manager / Head Customer Experience

Educational Background:
MBA/Postgraduate preferred.

Work Experience:
3+ years of experience in Customer Experience, CRM, Operations, or Client Escalation within the real estate industry.
Experience with residential real estate developers is preferred.
Solid understanding of the booking-to-possession customer journey and RERA regulations.

Personal Attributes:
Excellent customer handling, conflict resolution, and communication skills.
Robust stakeholder management and problem-solving abilities.
Proficiency in MS Excel, PowerPoint, MIS reporting, and CRM systems (Salesforce/Dynamics 365 preferred).




Customer-focused with the ability to manage high-priority escalations professionally.

Responsibilities:
Manage and resolve customer escalations across multiple channels while ensuring timely closure.
Act as the single point of contact for critical and high-priority customer issues.
Coordinate with Sales, CRM, Legal, Finance, Projects, Registration, and other internal teams for effective resolution.
Analyze escalation trends, prepare MIS reports, and recommend corrective actions.
Ensure compliance with company policies, RERA guidelines, and service quality standards.
Drive continuous process improvements to enhance customer experience and reduce repeat escalations.

📌 Assistant Manager Client Escalation & Resolution Bengaluru (India)
🏢 Sobha
📍 India