Job Requirements

Roles & Responsibilities
Serve as the primary point of contact for customers post-sale and ensure timely and effective communication.
Manage and update client data on CRM platforms Salesforce etc.
Handle customer queries, complaints, and service requests promptly and professionally.
Coordinate with internal departments (Sales, Projects, Legal, Finance, etc.) to resolve customer issues.
Ensure customer onboarding and documentation processes are smooth and compliant.
Contribute to customer-centric process enhancements and experience initiatives.
Monitor, measure, and improve Customer Satisfaction (CSAT) scores to meet organizational goals.

Work Experience

Skills Required:
Advanced Communication
Customer Orientation
Relationship Building
Interdepartmental Coordination

Benefits





Advantages:

Office Perks
Office cab/shuttle
Cafeteria
Office gym

Professional Support & Learning
Job and soft‑skill training
Qualified degree assistance
Sponsorship for education
Rewards and recognition
Course reimbursements

Financial Benefits
Mobile bill reimbursements
Performance bonus
Relocation assistance
Car lease
Loyalty discount
Employee referral program

Health & Insurance
Health insurance
Life insurance

Leave Entitlements
Annual leave
Maternity leave

*Pls note some advantages are grade specific and may not be applicable to your grade.

📌 Assistant Manager Customer Service Mumbai (India)
🏢 Kalpataru
📍 India