Nutrition Specialist - PCOS segment

Work Mode: Remote
Working Hours: 9:00 AM – 7:00 PM
Working Days: Monday to Saturday
Weekly Off: Sunday + 2nd & 4th Saturday
Compensation: ₹15,000/month + Performance-Based Incentives

About the Role
We are looking for a Team Leader - PCOS Segment who can take ownership of team performance, client servicing, and overall service quality.
If you are someone who enjoys leading teams, handling clients, solving escalations, and driving measurable outcomes, this prospect could be for you

Key Responsibilities
Lead and supervise mentors under the PCOS segment
Monitor daily team performance and client progress
Track red-zone, orange-zone, and green-zone cases
Ensure timely client communication and high-quality servicing
Conduct review meetings and follow-up calls
Handle difficult client cases and escalations
Maintain trackers, dashboards, and documentation
Ensure adherence to company SOPs and service standards




Drive monthly team goals and performance
Ensure timely completion of assigned tasks
Monitor client satisfaction, renewals, complaints, and refunds

Key KPIs
Red Zone: <
30%
GreenZone: >
35%
Orange Zone: <
10%
Refund requests stopped through counselling/follow-up: 95%
Client satisfaction: 4.5+/5
Client complaints: <
3% per month

Compensation
₹15,000/month + performance-based incentives
Performance incentives are linked to parameters such as team renewals, refund management, client outcomes, Google reviews, dashboard/task management, and achievement of team KPIs.

Work Mode
100% Remote

Training
A mandatory 1-week training period will be provided after joining, during which skills, work ethics, and performance will be evaluated.

📌 Nutrition Specialist Mysuru
🏢 Levelupforwomen
📍 Mysuru