JD (M) :CUSTOMER CARE EXECUTIVE
To ensure that the telephone is answered promptly, skillfully, courteously and taking immediate action as per request.
Answer and screen all incoming calls in a skilled, productive, commercially acceptable, prompt and courteous manner.
Take messages on the telephone correctly and if required, route it to the correct person.
Follow the Escalation Procedure religiously to provide timely resolution to customers issues.
Ensures that all decisions and resulting actions are made timely and executed properly along with justified resolution.
Maintain customer satisfaction by analyzing, investigating and resolving complaints timely and also maintaining the complaint register.
Maintaining call-log data, analyzing the data & preparing report of the same.





EXPERIENCE:-
Minimum 2 years of experience as a Customer Care Executive in the IT/Software firm.

SKILLS:-
Valuable communication skills.
Able to work, co-operate and communicate within the Team.
Experience of handling different kinds of Phone Calls and Customer Queries.
Working knowledge of Microsoft Office, Internet usage, and Complaint Handling Experience.
Prior experience in Customer Care Service in an IT/Software Firm is must.

QUALIFICATION:
Graduate - Any Specialization

SALARY: As Per Company Norms

📌 Customer Care Executive Lucknow
🏢 Omni-NET Technologies
📍 Lucknow