Handle inbound and outbound customer calls professionally.
Respond to customer queries through phone, email, WhatsApp, chat, or other channels.
Understand customer concerns and provide accurate and timely solutions.
Handle complaints and difficult customers with patience and empathy.
Escalate unresolved or complex issues to the appropriate department.
Follow up with customers to ensure satisfactory resolution.
Maintain accurate records of customer interactions and complaints in CRM/ERP systems.
Provide customers with correct information about products, services, pricing, policies, orders, and processes.
Process service requests, cancellations, refunds, exchanges, or other customer requirements as applicable.
Coordinate with sales, operations,



accounts, logistics, and other internal teams to resolve customer issues.
Collect customer feedback and communicate recurring issues to management.
Maintain qualified customer relationships and contribute to customer satisfaction and retention.
Meet assigned customer-service KPIs such as response time, resolution rate, and customer satisfaction.

Pay: ₹12,000.00 - ₹13,000.00 per month

Advantages
Adaptable schedule
Life insurance
Paid time off

Work Location: In person

📌 Customer Care Executive Kozhikode
🏢 Nikshan Electronics
📍 Kozhikode