Job Purpose To ensure prompt and effective customer support by managing purchase orders, complaints, coordinating service activities, maintaining documentation, and driving timely closure of customer issues.
Key Responsibilities
Receive, register and accurately document customer purchase order, complaints and service requests.
Coordinate with customers, dealers, service engineers and internal teams for resolution.
Assign and track service requests, engineer visits, spare requirements and repair status.
Monitor complaint TAT, pending cases and overdue complaints and ensure timely follow-up.
Escalate critical issues to Service/QA/RA.
Maintain complaint records, service status and closure documentation.
Provide service and spare quotations.
Coordinate with Stores/Purchase for spare availability and dispatch.
Prepare weekly/monthly customer support MIS and identify recurring issues.
Collect customer feedback and support improvement initiatives.
Ensure no complaint remains unattended and maintain transparent communication with stakeholders.
Qualification & Experience
Graduate in any discipline
1–3 years’ experience in customer support/service coordination;
Medical-device experience preferred but not mandatory.
Skills
Excellent communication and customer-handling skills.
Strong coordination, follow-up and ownership.
Willing to learn recent product and system
MS Excel and documentation skills.
Ability to manage multiple priorities with urgency.
Pay: ₹25,000.00 - ₹30,000.00 per month
Perks
Health insurance
Provident Fund
Work Location: In person
📌 Customer Support Executive Navi Mumbai
🏢 Eclipse Prism Medical Devices
📍 Navi Mumbai
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