We are hiring candidates for the Amazon Domestic Voice Process in Ranchi. Both freshers and experienced candidates can apply. Candidates should have good English communication skills and be comfortable working in a rotational shift environment.
Key Responsibilities
Handle customer calls and provide prompt and skilled support.
Understand customer queries and provide appropriate resolutions.
Maintain good English communication and customer service standards.
Follow Amazon process guidelines, policies, and quality standards.
Accurately record customer interactions and update required information.
Escalate complex issues to the appropriate team when required.
Requirements
Any Undergraduate / Graduate can apply.
Freshers: Will be hired under an Apprentice role.
Experienced Candidates: Will be hired under a 6-month Contract role.
Valuable English communication skills required.
Versant Level 4 proficiency preferred.
Salary: Freshers: ₹14,700 in-hand stipend under Apprentice role, Experienced Candidates: ₹15,600 in-hand salary under a 6-month Contract role.
Perks
Shift & Working Details
Working Days: 6 days a week
Week Off: 1 rotational week off
Female Candidates: Shift window between 7:00 AM and 7:00 PM
Male Candidates: Shift window between 5:00 PM and 2:00 AM
Transport: No company transport facility. Candidates must arrange their own transportation.