Job role: Front desk executive (FDE)

Duration: Full time

Location:

Department: Operations The Front Desk Staff at our hostel plays a pivotal role in ensuring a seamless guest experience. Responsibilities include welcoming guests, managing check-ins and check-outs, handling reservations, providing information about hostel facilities, and addressing guest queries. This role requires excellent communication, customer service skills, and the ability to handle various administrative tasks to create a positive and comfortable environment for our guests

Job Responsibilities:
Welcome guests with a smiling face
Ensure hassle-free Check-in/Check-Out, guest registrations, regulatory compliances, night audits, timely allotment of rooms/beds, etc.
Inform the customers about hostel policies, local information, nearby things to do, etc.
Help guests to plan their itinerary
Work with FDM/FDA to carry out smooth operations
Ensure the highest standard of cleanliness in sync with the HK team
Resolve day-to-day guest requests & complaints




Record all financial transactions on a timely basis and as per company’s prescribed SOPs (record expenses, invoices, etc.)
Deliver the highest standards of customer experience and handle guest escalations/grievances (without involving the GM/AGM unless required)
Anticipate guest needs and build rapport with customers
Address customer complaints and escalate to Front Desk Manager when needed
Request guests for their feedback and review

Qualifications:
Educational background: Hospitality graduate or Hospitality diploma
2 Years of experience in the Hospitality industry
Valuable communication, interpersonal & time-management skills
Location Adaptable

Job Type: Full time

Pay: ₹18,000.00 - ₹20,000.00 per month

Application Question(s)
Do you have a degree/Diploma in the Tourism sector?
Can you join immediately?

Experience:
total work: 1 year (Preferred)

Work Location: In person

📌 Front Desk Executive Goa
🏢 The Hosteller
📍 Goa