– Project Delivery Manager – Managed Services

Location: Gurugram – On-site

Experience: 10+ Years

CTC: Up to ₹25 LPA

Employment Type: Full-Time

Job Summary

We are looking for an experienced Project Delivery Manager to lead end-to-end delivery of technical IT projects and Managed Services engagements. The ideal candidate should have strong experience in project/program delivery, enterprise client management, stakeholder governance and leading cross-functional technical teams.

Key Responsibilities
Lead end-to-end delivery of technical IT projects / Managed Services engagements.
Manage enterprise client engagements, ensuring SLA, KPI, quality and timeline adherence.
Act as the primary contact for client governance and stakeholder management.
Coordinate with technical, engineering and business teams for project execution.
Monitor project health, risks, resources, budgets and delivery performance.
Conduct client reviews, governance meetings, status reporting and executive presentations.
Manage project scope, change requests and delivery timelines.
Drive process improvement, automation and operational excellence.




Lead and mentor cross-functional technical project teams.

Requirements
Bachelor's degree in Engineering, Computer Science, IT or related field; MBA preferred.
10+ years of experience in Technical Project Delivery / Project Management / Program Management / Managed Services.
Robust experience managing enterprise technical projects and client engagements.
Hands-on experience with project governance, SLA/KPI, resource and risk management.
Robust knowledge of Agile, Scrum and Waterfall methodologies.
Experience with Jira, Azure DevOps or MS Project.
Solid leadership, communication and stakeholder management skills.
PMP / PRINCE2 / Scrum Master / ITIL certifications preferred.
Cloud/DevOps exposure is an added advantage.

Key Candidate Criteria

Only candidates from technical project delivery backgrounds will be considered. Do NOT consider candidates primarily from:
IT Infrastructure
IT Operations
IT Support / Helpdesk
Network / Networking
Infrastructure Operations

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