Total Experience Required: 12–14 years of overall relevant experience.
BFSI Experience (Mandatory): Minimum 8–10 years of BFSI (Banking, Financial Services & Insurance) experience, within the most recent years of their career, is mandatory.
Location: Open — candidate can be based at any of our India delivery locations, with a preference for Delhi NCR, Mumbai, Pune, Hyderabad, Bengaluru, or Chennai.
Engagement Duration: 1 year+ (this is expected to be a multi-year engagement).
Notice Period: Immediate joiners strongly preferred. Candidates with a notice period of up to 30 days maximum will be considered — this is a firm requirement with no exceptions.
Key Responsibilities
Lead and guide a team of Business Analysts across Conversation Banking transformation initiatives
Own end-to-end requirements gathering, documentation, and validation for Contact Center-related workstreams
Act as the primary BA point of contact within a broader transformation programme/project structure
Collaborate with technology, operations, and business stakeholders to translate needs into actionable requirements
Support planning, prioritization, and delivery tracking across the BA team's outputs
Required / Must-Have Skills
At least 4–5 years of experience operating as a Lead Business Analyst
Experience working in a Transformation BA capacity, leading/guiding a team of BAs within a programme/project construct
Experience working in a large global organization (preferably banking)
Understanding of the Contact Center domain, OR experience in a banking domain that interfaces with Contact Center