Job Requirements

Objective of the role : To successfully manage customer relations and monitor customer satisfaction by devising ways for the company to better serve customers and achieve 100 % collections targets

Department : CRM

Location : Mumbai

Roles & Responsibilities:

· Collections: To monthly, manage & collections targets of debtors, reminder in process bucket and current booking.

· Non projection amount remarks Pre-intimations/ Demand letters Payment reminders Pre-termination & Forfeiture 16B collection Customer contact and engagement

· Customer Lifecycle (On-boarding & Post Onboarding) : On Boarding 1. Welcome call 2. Customer visit for on-boarding process 3. Stamp duty & AFS registrations 4. Customer portal adoption 5. ROC, NOC generation.

· Post Onboarding: 1. Q/R/C handling 2. Engagement calendar 3. SFDC updation

· Operations : Customer file maintenance SAP/DMS data entries Tracker updations (Refunds/Registration/Possession) VCL / Society formation related/ Possession related/Other documentation

· Process improvements/ Initiatives :



Gaps identified/ Process improvement suggestions / initiatives

Work Experience

Experience Required : 3 - 7 years

Qualification Required : Graduate

Competencies Required

· Advanced Communication

· Customer Orientation

· Relationship Building

· Interdepartmental Coordination

· Sales Documentation

Benefits

Office Perks
Office cab/shuttle
Cafeteria
Office gym

Qualified Support & Learning
Job and soft‑skill training
Professional degree assistance
Sponsorship for education
Rewards and recognition
Course reimbursements

Financial Perks
Mobile bill reimbursements
Performance bonus
Relocation assistance
Car lease
Loyalty discount
Employee referral program

Health & Insurance
Health insurance
Life insurance

Leave Entitlements
Annual leave
Maternity leave

Note : Some benefits are grade specific and may not be applicable to your grade.

📌 Manager Crm Operations Mumbai
🏢 Kalpataru
📍 Mumbai