Job Requirements

Key Responsibilities:
Collections Management

Monitor customer payment schedules (installments, milestone-based payments).

Send timely reminders through calls, emails, and system-generated alerts.

Ensure issuance of demand letters, invoices, and payment receipts on time.

Coordinate with finance teams for reconciliation of accounts and accurate reporting.

Liaise with banks/NBFCs to track and facilitate timely loan disbursements.
Customer Service

Act as the primary point of contact for customer queries related to payments, documentation, possession, or project updates.

Provide clear communication regarding policies, timelines, and processes.

Address complaints and resolve issues promptly, ensuring high customer satisfaction.

Support customers in completing documentation for agreements, registration, and handover.
Relationship Management

Build trust and maintain long-term relationships by offering skilled,



solution-oriented support.

Manage escalations with empathy while ensuring compliance with company policies.

Encourage referrals and repeat business through consistent service quality.

Advantages

Office Perks
Office cab/shuttle
Cafeteria
Office gym

Professional Support & Learning
Job and soft‑skill training
Professional degree assistance
Sponsorship for education
Rewards and recognition
Course reimbursements

Financial Advantages
Mobile bill reimbursements
Performance bonus
Relocation assistance
Car lease
Loyalty discount
Employee referral program

Health & Insurance
Health insurance
Life insurance

Leave Entitlements
Annual leave
Maternity leave

Note : Some advantages are grade specific and may not be applicable to your grade.

📌 Manager Crm Operations Mumbai (India)
🏢 Kalpataru
📍 India