Key Responsibilities
Lead and coordinate B2B Sales, B2C, Marketplace, Marketing, Finance, Warehouse & 3PL, and Customer Service.
Drive business performance through clearly defined KPIs, targets, and regular performance reviews.
Ensure effective execution of sales, marketing, order fulfilment, and customer-service operations.
Manage outsourced 3PL/warehouse performance and ensure fulfilment efficiency.
Coordinate demand, inventory, product availability, and customer commitments with the Operations Manager – Product Operations.
Identify operational bottlenecks and drive timely resolution.
Establish and maintain standardized processes, SOPs, and accountability across functions.
Provide structured business performance reports, risks, and key decisions required to the CEO/CEO Office.
Lead cross-functional reviews and ensure alignment between Business Operations and Product Operations.

Key Performance Areas
Revenue & sales performance
B2B / B2C / Marketplace performance
Marketing effectiveness




Order fulfilment & warehouse performance
Customer service & customer experience
KPI achievement
Operational efficiency
Cross-functional issue resolution

Candidate Profile
8–12 years of experience in business/operations management.
Experience managing multiple functions or business verticals.
Strong commercial, Marketing and operational understanding.
Experience in FMCG, D2C, e-commerce, consumer products, retail, or supplements preferred.
Robust analytical, problem-solving, and leadership skills.
Experience managing outsourced partners/3PL preferred.
Solid ownership, execution, and stakeholder-management capabilities.
Degree required; MBA/PGDM/Master’s preferred.

Pay: ₹75,000.00 - ₹95,000.00 per month

Perks
Cell phone reimbursement
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Operations Manager – Business Operations Akshayanagar
🏢 Iron Asylum
📍 Akshayanagar