Job Requirements

Role & responsibilities:
Manage and maintain client information and tracker for projects managed by you which are scheduled for possession
Address customer inquiries, grievances, and service requests promptly and professionally.
Collaborate with internal departments (Sales, Projects, Legal, Finance, etc.) to resolve customer issues.
Contribute to customer-focused process improvements and experience initiatives.
Contribute to customer-focused process improvements and experience initiatives.
Monitor, assess, and enhance Customer Satisfaction (CSAT) scores to achieve organizational objectives.
Handle all customer documentation
Tracking all documents exchanged with customers at the Site Level
Assist Customers with account statements or any other paperwork needed for their bank transactions, Possession
Manage Site Visits
Manage Customer Escalations at Site
Handle cancellation retention processes

Possession Planning & Readiness
Prepare possession strategy and execution plan.
Develop project-wise possession schedules.
Monitor milestone-based readiness for each tower and flat.
Coordinate with all internal stakeholders to achieve possession targets.




Nair’s flat is checked before visit and flat should b condition with deep cleaned for possession
If any observations- coordinate with tam to get work done

Work Experience

Skills Required:
Communication Skills
Customer Management Skills
Computer and Excel Skills
Problem-solving abilities
Attention to detail
Time management skills
Customer centric approach
Learning and growing ability
Analytical skills

Benefits

Office Perks
Office cab/shuttle
Cafeteria
Office gym

Skilled Support & Learning
Job and soft‑skill training
Professional degree assistance
Sponsorship for education
Rewards and recognition
Course reimbursements

Financial Advantages
Mobile bill reimbursements
Performance bonus
Relocation assistance
Car lease
Loyalty discount
Employee referral program

Health & Insurance
Health insurance
Life insurance

Leave Entitlements
Annual leave
Maternity leave

Please note - Some advantages are grade specific and may not be applicable to your grade.

📌 Senior Executive Crm Possession Mumbai
🏢 Kalpataru
📍 Mumbai