Role & responsibilities
Achieve and consistently exceed monthly collections targets.
Proactively follow up and recover outstanding payments from defaulters to minimize overdue amounts.
Handle cancellation retention processes and encourage advance collections to reduce payment delays.
Generate and dispatch demand notices and payment reminders to customers for timely collections.
Prepare, analyze, and maintain weekly and monthly collection reports to track performance and identify gaps.
Work Experience
Skills Required:
Advanced Communication
Customer Orientation
Relationship Building
Interdepartmental Coordination