Description

Job responsibility Tx FM & SA Team Member to manage Tx Network Operation with complete understanding of different Tx technologies in Network and ensuring service assurance along with maintaining KPIs, Handling / engaging / supporting the Team, Ensuring smooth Operations 24*7.

Major responsibilities include:
Ensuring 24*7 Monitoring all Tx NOC network elements.
Ensuring TT’s getting assigned and resolved.
Ensuring service assurance for restoring the affected customer circuits in time within agreed SLA
Coordinating / supporting / escalating the critical / major issues to FO for resolving the same intime within agreed SLA
Support to automation team for tool development
Proactive approach for enhancing the network / customer uptime
KPI Tracking and KPI improvement.
Team Productivity monitoring and Skill enhancement support.
24* 7 team shift availability.
Project Management & Collaboration
Team building and coordination with different team members for fault resolution within time as per agreed SLA

Span of control:



TTL NOC Key Customer IP NOC,VOICE NOC, FO, PSC

Necessary Preferred Skills
Over 2+ years of experience in Tx & core domain.
Strong understanding of project management, customer service, and technical knowledge Tx core network elements, including SDH,OTN, DWDM, ASON & PTN
Excellent problem-solving, leadership, and communication skills.
Hands on Experience of Report preparation & publishing
Analytical skills
Data Presentation
Strong analytical and problem-solving skills.
Excellent communication and collaboration abilities.
Innovative thinking for analysing customer issues and resolution.
Team Handling

Qualification B.E./B.Tech (Telecom/Communication/Instrumental) Overall Work Experience Over 8 years of experience Behavioural Attributes
Positive thinking
Willingness to work in a competitive workplace.
Customer centric
Team player
Positive listener

📌 Team Member Fault Management Pune
🏢 Tata Teleservices
📍 Pune