Roles and Responsibility
Provide technical support to customers via phone, email, or chat.
Troubleshoot and resolve technical issues related to telecom services.
Ensure timely resolution of customer complaints and concerns.
Collaborate with internal teams to resolve complex technical issues.
Develop and maintain technical documentation and knowledge base articles.
Identify and escalate potential issues to senior management.
Job Requirements
Strong understanding of telecom technologies and protocols.
Excellent problem-solving and analytical skills.
Ability to work effectively in a quick-paced environment.
Robust communication and interpersonal skills.
Experience with customer relationship management software.
Robust attention to detail and organizational skills.
📌 Technical Support & Customer Requirement Compliance Professional Gurugram
🏢 Synergy Telecom
📍 Gurugram
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