Description
You will be working with the After Sales team in Bengaluru.

This team runs on a hustle mindset with an objective to increase Exponent Energy’s market share in the city of Bengaluru, and help more people adapt to 15-minute rapid charging technology achieved by our Adaptable Energy Stack, which consists of the e^pack (battery pack) and e^pump (charging station).
Our philosophy: Break. Believe. Build
Break stuff. Break assumptions. Break the thumb rule.
Believe in the team. Believe in the process. Believe through failures.
Build rapid. Build passionately. Build to simplify.
Responsibility
Dealer and Service Network Operations
Lead retrofit and after-sales operations across COCO and FOFO/DODO centers.
Ensure standardization of processes, quality, and customer experience across locations.
Coordinate with dealer principals, franchise partners, and internal teams to drive operational performance.

Retrofit Program Execution
Drive vehicle intake, qualification, retrofit, testing, and delivery processes.
Ensure retrofit targets, timelines,



and quality standards are consistently achieved.
Escalate and resolve operational risks impacting execution.

Service Center Setup & Expansion
Support setup and operations of vehicle service centers, charging service hubs, and 3S centers (Sales, Service, Spares).
Coordinate manpower, tooling, infrastructure, and process readiness for recent city launches and expansions.

Dealer & Franchise Partner Management
Manage dealer and franchise partner operations across the network.
Ensure adherence to SOPs, KPIs, and operational standards.
Conduct reviews, provide operational support, and enable partner capability development.

Capacity, Inventory & Supply Coordination
Plan service center capacity, staffing, and operational readiness.
Manage e^Kit and spare parts availability across locations.
Coordinate with procurement and supply chain teams to ensure uninterrupted operations.
Oversee IQC for incoming parts

📌 Manager Dealership And Service Operations Bengaluru (India)
🏢 Exponent Energy
📍 India